Substandard Products and Poor Customer Care

I bought a 3 seater and it arrived with patent defects which the Coricraft assessor confirmed. The 3 seater was subsequently replaced. While they were removing it I saw the underside of the couch and the one leg was skew and not even fixed in properly.

The new unit still had an issue with the stitching and the cushion seat stitching not lining up with the base which was also noted and confirmed by Coricraft assessor. The relevant team that handles these issues called me around 6 weeks ago to resolve the matter and then nobody followed up.

Upon me following up with the Tygervalley store (place I made the purchase), they subsequently did call me and advised that the unit would be collected from my house and repaired. I had major problem with the unit being unnecessarily double/triple handled and repaired and insisted that this be rather replaced as it’s a new item.

Since then the Tygervalley store manager (Ashram) has ignored my emails. I also sent an email to the Customer Care line manager Olivia, but I guess she didn't do her module on "customer care" so just ignored my email requesting feedback.

I have spent a considerable amount of money in the past at Coricraft but their shoddy products and non-existent customer care definitely will make me look elsewhere in the future.

Will be taking this up with the Office for Consumer Protection.