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Awie T
1 reviews | Active since Aug 2016
19 Oct 2022, 10:32
Substandard prodcuts, substandard service!
Bought a new leather lounge suite. When dellivered we noted shoddy workmanship. In places, no stitching. I seem to be unable to engage Coricraft to rectify this or cancel the transaction. It seems they rightly deserve the poor rating on this platform.
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Coricraft Group's replyOfficial
27 Oct 2022, 17:42Dear Awie T,
Thank you for taking the time to post about your experience, and we are so sorry to hear that your couch arrived with defects.
We have addressed this with our factory quality control team. While we produce 300 couches a day and one can expect a defect from time to time, a defective couch should never leave our factory to be delivered to our valuable customers.
You whatsapped our call centre on the 16th with a follow up email on the 19th, and we loaded the exchange on the 20th. This is not acceptable, and we have spoken to our team about their tardy response to your whatsapp as well as implemented further controls to ensure this does not happen again.
We have loaded an exchange order for you and will get it to you as quickly as possible. We are sure that you will love the new couch and will enjoy many happy years relaxing on it.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply27 Oct 2022, 17:42
Official
Dear Awie T,
Thank you for taking the time to post about your experience, and we are so sorry to hear that your couch arrived with defects.
We have addressed this with our factory quality control team. While we produce 300 couches a day and one can expect a defect from time to time, a defective couch should never leave our factory to be delivered to our valuable customers.
You whatsapped our call centre on the 16th with a follow up email on the 19th, and we loaded the exchange on the 20th. This is not acceptable, and we have spoken to our team about their tardy response to your whatsapp as well as implemented further controls to ensure this does not happen again.
We have loaded an exchange order for you and will get it to you as quickly as possible. We are sure that you will love the new couch and will enjoy many happy years relaxing on it.
Yours in design,
Ruth
Customer care support team
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Awie T's updateReviewer Update
06 Dec 2022, 12:05It seems your follow ups and further controls did not have much effect either, as THREE further emails to the same info@coricraft address remain unanswered but for the automated response.
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Awie T's update06 Dec 2022, 12:05
Reviewer Update
It seems your follow ups and further controls did not have much effect either, as THREE further emails to the same info@coricraft address remain unanswered but for the automated response.