dD
dave D

1 reviews | Active since Mar 2017

07 Dec 2023, 13:24

Subpar Furniture

Coricraft @ The Glen shopping centre.

My recent experience with your brand has left me beyond disappointed. I'm appalled by the lack of quality control.

Despite reporting the damages a week ago, there's been no progress or updates. I did not shell out R18,000.00 ๐Ÿ’ธ for a coffee table just to have it patched up. ๐Ÿ™…โ™‚๏ธ If repairs are your only solution, I demand a refund and a swift collection of your subpar furniture.

Regrettably, my experience with another furniture provider, UFO, was just as disappointing, and I had hoped for a more positive experience with Coricraft.

I believe that a reputable retail store like Coricraft should uphold the highest standards in quality control and customer satisfaction. Sadly, my current experience has fallen short of these expectations.

This is not what I expected from a store like Coricraft.

Customers deserve better.๐Ÿ‘Ž

0
Replies (1)
Coricraft Group
Coricraft Group's reply14 Dec 2023, 12:50
Official
Dear David G

We appreciate you taking the time to share your experience with us.

We're genuinely sorry to hear that your order arrived a bit worse for wear. Our customer service team has been in touch and is all set to send over a replacement order. They're just waiting on your say-so. Could you please let us know how you'd like us to proceed?

Looking forward to making things right for you!


Youโ€™re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team