Still waiting for my refund

I returned some bedding to the Nelspruit Branch on the 2nd of January for a refund. I filled in all the necessary documentation and was told that it takes 3 working days to process the refund. To date I have still not received my refund. I have called the branch - 5 times, I have emailed customer services and I have been back to the store - twice (please note that I do not live in town so every trip to sort out your pathetic services costs me 1.5 hours). Every time there is a different excuse. One of the excuses used by the branch was because of all the public holidays - from January 2nd till today? What public holidays? Another excuses was that the original sales consultant that helped me did not put in my order number. I have been promised call back after call back and still no response. My last visit to the store on Friday 15th - they said it was approved and would be processed today. Todays call have once again gone unreturned. Coricraft must be really struggling in this tough economic market if they have to keep my meniscal refund. 16 days to process a refund. Totally pathetic. They are listed as a company that responses but given my personal experience I very much doubt it