Still waiting

<p>To Whom It May Concern,</p> <p>Me again!</p> <p>Please can someone tell me what your company strives for? because at the rate we going, I don't expect to see coricraft around in 10 years - with an after market service such as the non existent one you provide one cannot expect anything less. My couch, less than a year old was eventually collected for repairs (after I had to kick up a fuss) and I was told 7 days - it has almost been 3 weeks, but I decided to give you guys the benefit of the doubt and I waited a bit longer than what was promised. I e-mailed Garth yesterday and no surprise, but I am still waiting for a response! This is actually shocking and I am not threatening, but perhaps consumer council need to get involved because I can't actually believe the service I'm receiving and I'm sure I'm not the only one. If your staff aren't interested then get staff that are! Customer service goes a long way! </p>