NM
Nakita M

1 reviews | Active since Nov 2015

19 Nov 2015, 10:32

Stay away from Coricraft Kramerville

On 20 September 2015 we ordered a couch, bed (headboard and base), mattress, coffee table and linen. We were told that the waiting period is 4-6 weeks. 3 weeks after we placed our order the Coricraft warehouse informed us that the fabric for our couch was back ordered and that it would only arrive at the end of October and we would have to wait 3 weeks after the fabric arrived for our couch. We weren't impressed but went into Coricraft that weekend to confirm that everything else would be delivered on time. On 30 Oct we go into Coricraft again to ask about delivery (6 weeks after). We agree that delivery will take place on Sat 7 Nov i.e 1 day short of 7 weeks from date of order. On 6 Nov we receive a call that our mattress is out of stock to which we say that unless it will be delivered on 7 Nov we will be cancelling our entire order. On 7 Nov I go into Coricraft for an update, the manager is apologetic but nonchalant and says that I might need to decide whether to just end my relationship with Coricraft now so they don't keep messing up. We eventually ask that they cancel our order. I am still waiting for my refund. This is by far the worst service I have ever received.

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Replies (1)
Coricraft Group
Coricraft Group's reply22 Nov 2015, 12:18
Official
Hello Nakita Monteiro,

We apologise for the problems that you encountered with your order and delivery.

Your refund was paid but may take up to 10 days to clear on your credit card.

Kind regards,

Olga de Pinho
Quality Manager
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