STAINED COUCH TWICE and TERRIBLE CUSTOMER SERVICE

I was delivered an extremely stained couch that i paid 17k for, that is supposedly made to order brand new.

• The order for my first replacement couch was not made and I was basically **** to as the person who assisted me pretended she was someone else. • I arranged for someone to be here the first time the couch was delivered. I had to constantly follow up on my query, I had to deal with the cleaning company and they could not accommodate the time I needed them to be here; even though I paid Coricraft for the couch and believe they should be arranging the logistics around the cleaning company. • I arranged and paid an extra day for my domestic worker to be here when the cleaning was going to supposedly going to come clean the couch • I now came home from work early to ensure I check the couch on delivery today. Not only to discover THE NEW COUCH IS ALSO STAINED. • This excluding the time wasted from my end typing out emails and calling to follow up because of the lack of customer service. I am in disbelief that I am dealing with this level of incompetence and lack of customer service from an organisation of this size.