Spend 19k and it comes with free attitude!!

purchased couches for 19K with agreement that we will only be home after 17h15 in the afternoon for delivery Coricraft ( Nombuso) very sarcastically tells me Mr. Barnes please read the details in the contract , Mr Barnes the agent who sold you the couches is off ...blah blah blah she further accepts the fact that I cancel the order! really is this how we treat our first time customers? really not on!! oh she doesn't mind if my wife and 6 year old son sit on a floor for a few more days because \rules"come before customer satisfaction....did I mention that we just spent 19k at coricraft? what a friggin joke!!! just spoke to Nombuso again and she clearly thinks this is a big joke."""