TN
Thembeka N
1 reviews | Active since May 2020
24 Jan 2025, 17:45
Sofas sold as real leather meanwhile they are not
I bought "leather" sofas from them in 2019 and I was told it's pure/full leather and now they are revealing that they are not leather . How misleading sad part I was given a certificate to prove that they are real leather. Also upon purchasing them there was a defect and I told them about it. They never bothered to call back,never buying from them again!!!!!!
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Coricraft Group's replyOfficial
27 Jan 2025, 11:12Dear Thembeka N,
Thank you for sharing your concerns. We truly regret any misunderstanding regarding your sofa's leather and the experience you had. The leather used is corrected grain leather, which is genuine leather with a protective finish. Over time, wear may expose the natural characteristics underneath.
We’d be happy to review your images and guide you on restoring the finish to bring back its look. Please note that defects must be reported within seven days of purchase, and while we don't guarantee leather, we’re here to assist you further.
You’re welcome to contact us directly by emailing us at *** or calling us at ***.
Yours in design,
Ruth
Customer care support team
Thank you for sharing your concerns. We truly regret any misunderstanding regarding your sofa's leather and the experience you had. The leather used is corrected grain leather, which is genuine leather with a protective finish. Over time, wear may expose the natural characteristics underneath.
We’d be happy to review your images and guide you on restoring the finish to bring back its look. Please note that defects must be reported within seven days of purchase, and while we don't guarantee leather, we’re here to assist you further.
You’re welcome to contact us directly by emailing us at *** or calling us at ***.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply27 Jan 2025, 11:12
Official
Dear Thembeka N,
Thank you for sharing your concerns. We truly regret any misunderstanding regarding your sofa's leather and the experience you had. The leather used is corrected grain leather, which is genuine leather with a protective finish. Over time, wear may expose the natural characteristics underneath.
We’d be happy to review your images and guide you on restoring the finish to bring back its look. Please note that defects must be reported within seven days of purchase, and while we don't guarantee leather, we’re here to assist you further.
You’re welcome to contact us directly by emailing us at *** or calling us at ***.
Yours in design,
Ruth
Customer care support team
Thank you for sharing your concerns. We truly regret any misunderstanding regarding your sofa's leather and the experience you had. The leather used is corrected grain leather, which is genuine leather with a protective finish. Over time, wear may expose the natural characteristics underneath.
We’d be happy to review your images and guide you on restoring the finish to bring back its look. Please note that defects must be reported within seven days of purchase, and while we don't guarantee leather, we’re here to assist you further.
You’re welcome to contact us directly by emailing us at *** or calling us at ***.
Yours in design,
Ruth
Customer care support team