bM
bongani M
1 reviews | Active since Sept 2013
03 Feb 2017, 16:11
So much for leather sofas
<p>Bought a Tracey 3piece for R22K and a few months down the line it starts cracking. When I called to complain I was told it must be sunlight that caused the cracks. To my surprise these things aren't full leather. What a waste of money. Never setting foot in a Coricraft store again </p>
Helpful (0)
Replies (4)0
Replies (4)
Coricraft Group's replyOfficial
10 Feb 2017, 09:43We apologise for the inconvenience ,Our Tracey recliners were sold as split leather PU units. Our supplier will repair the areas that have started to crack for you .
This type of product is available worldwide with very few complaints. Should you not be satisfied with the repair we will gladly allow you to reselect to something else.
Kind regards,
Olga de Pinho
Best regards,
Coricraft Group's reply10 Feb 2017, 09:43
Official
We apologise for the inconvenience ,Our Tracey recliners were sold as split leather PU units. Our supplier will repair the areas that have started to crack for you .
This type of product is available worldwide with very few complaints. Should you not be satisfied with the repair we will gladly allow you to reselect to something else.
Kind regards,
Olga de Pinho
Best regards,
bM
bongani M's updateReviewer Update
10 Feb 2017, 14:42Thanks for the response Olga. Please inform me on how to get this unit fixed. The Witbank outlet was not helpful when I informed them.
bM
bongani M's update10 Feb 2017, 14:42
Reviewer Update
Thanks for the response Olga. Please inform me on how to get this unit fixed. The Witbank outlet was not helpful when I informed them.
Coricraft Group's replyOfficial
10 Feb 2017, 14:48I have forwarded your info onto our call centre to arrange the repair . You should receive a call within the next few days to arrange .
Kind regards
Best regards,
Coricraft Group's reply10 Feb 2017, 14:48
Official
I have forwarded your info onto our call centre to arrange the repair . You should receive a call within the next few days to arrange .
Kind regards
Best regards,
bM
bongani M's updateReviewer Update
06 May 2017, 14:56I am still waiting for someone to contact me from Coricraft to collect these sofas
bM
bongani M's update06 May 2017, 14:56
Reviewer Update
I am still waiting for someone to contact me from Coricraft to collect these sofas