So disappointed with Coricraft

I am extremely unhappy with the service from Coricraft. I ordered couches on 4 October last year. When they were delivered on 11 November, I realised the the belly cushions that were supposed to have come with the couch had not been delivered. When I enquired at the store the next day, I was told that the cushions no longer formed part of that particular couch. I reminded them that when I placed the order, I specifically confirmed with them that I would receive the cushions.

After a number of conversations with the totally apathetic store manager in Rustenburg, I was told that I would only receive the cushions in February as the factory was closing for Christmas. This was still November, I might add. I contacted the warehouse and they were just as unhelpful. I refused to accept this and was given the number for Coricraft customer services.

The customer services line was just as unhelpful and told me they could not assist unless I sent an email to them, So I sent one. Fortunately I received a call not long after this informing me that my belly cushions would be delivered before Christmas. To my dismay only 3 of the 5 cushions were delivered.

Since then I have patiently waited for the other 2 to arrive. Two weeks ago, I finally had enough and went back to the store. The sales consultant, who knows me by name now since I have been in the store so often regarding my couch, checked the system and informed me that the cushions had been ready for delivery since January, but no one could tell me why they hadn't been dispatched.

She assured me that she would contact the warehouse and that I would receive my cushions the following week as they only deliver to Rustenburg on Thursdays. It is now two weeks later and I still don't know when I will receive them. I eventually went to the Rustenburg store today and refused to leave until I got some kind of feedback. Unfortunately all they could tell me after an hour of waiting was that the cushions will be couriered to me. This was only once I refused to accept that I would have to wait ANOTHER week. I have never in my life had such poor after sales service from Coricraft and I have been a customer for years. After this debacle I will be hard pressed to consider purchasing anything else from them in the future .