So called “Policies &Procedures” above customer service

The attitude of the staff at the Pinetown warehouse and the manager at the Ballito store leaves much to be desired. I purchased a couch from Corricraft and opted to fetch the couch from the warehouse. When I received a call to inform me that my couch was ready for collection, I responded that I would collect some time the following week. The lady pressed on for a specific day however I told her that I could not specify as I was not sure, when the bakkie will be available. She insisted on the day and I rep**** Wednesday. However I did mention that it might be earlier or later to which she responded that she just needed a date for the system. I got there today and they refused to assist, their response was that they needed to do a quality check. Surely this should have been done before calling customers to inform them that it is ready for collection!!! I am in the process of building a new home and recently bought an apartment in Ballito that I require furniture for however I will not be purchasing from Corricraft.