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refilwe M

1 reviews | Active since Aug 2013

12 Aug 2015, 08:55

Shocking treatment and highway *******!

I had the unpleasant experience of dealing with a very surly employee at Coricraft Design quarter. I bought a number of items at the Cresta store and asked expressly if there was a 30 day return period on accessories. I am decorating a new house you see, and although I LOVED all I bought - sadly not everything worked in the space. <br> <br> So with a heavy heart I had to return one of the items - the most expensive one - having cost me R2800. There was absolutely nothing wrong with the mirror I returned. Upon returning my beloved mirror - a very helpful store clerk understood my plight and endeavoured to do what she could to return my money, however a manager, who didn't even bother to hear me out simply (and in front of me) asked her what she thought she was doing? Then proceeded to dismissively tell me that there is nothing he can do - and at best he can give me my money in the form of a store voucher! <br> <br> Um...so this means Coricraft will sell said mirror for R2800 AND still tie me in for a further R2800!! Meaning they then make R5600!!! I really liked this store - and have been an avid supporter. What I deplore is being FORCED to shop there again! After that treatment??? I want my cash!

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Replies (1)
Coricraft Group
Coricraft Group's reply18 Aug 2015, 10:47
Official
Hello refilwemaziya,

I apologise for the poor service you have received . We do accept returns on accessories . We will gladly refund your money to you .

I will be in contact to get your banking details.

Kind regards,

Olga de Pinho
Quality Manager
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