1 reviews | Active since Dec 2016
Shocking! So incredibly disappointed!
<p>We requested a refund on the 29th of November! This was only due to us putting the purchase on store cards, which took forever to get approved! After contacting the store and customer service many times, and after them telling us many times that it'll be done "today" each time, we eventually got told that they don't have our banking details!!! So when we're they planning on asking for it! We have had to call each time and we have received no communication from them whatsoever!!! After giving them the banking details in the beginning of the week, we got told once again this morning the 23rd of November that it will be done today, and surprise, nothing happened, we are STILL waiting for our refund! </p>
We are sorry that our showroom didnt follow the correct refund procedure and that this delayed your refund. Your refund was paid on the 30th of December.
Kind regards,
Olga de Pinho
We are sorry that our showroom didnt follow the correct refund procedure and that this delayed your refund. Your refund was paid on the 30th of December.
Kind regards,
Olga de Pinho
Good Day Olga
I am concerned that I have received conflicting information regarding the refund process. We were told that the banking details weren't received yet one of the customer care people read back my husband banking details. Regardless of that, the show room contacted us today and we were told by your finance department that the refund will be done today? So which one is it? The 30th or today? This is the sixth date we've received from Coricraft. I would appreciate contact details for the financial manager. Thank you.
Good Day Olga
I am concerned that I have received conflicting information regarding the refund process. We were told that the banking details weren't received yet one of the customer care people read back my husband banking details. Regardless of that, the show room contacted us today and we were told by your finance department that the refund will be done today? So which one is it? The 30th or today? This is the sixth date we've received from Coricraft. I would appreciate contact details for the financial manager. Thank you.