BN
Brad N
1 reviews | Active since Aug 2012
19 Sept 2024, 17:10
Shocking service
Like a load of the 1275 bad reviews I read today, the stories are really sad, they never used to be like this, I am sure because it's now owned by the TFG group they don't need to care about customers anymore. Really disappointed after buying from them since 1997 before they had an official store in Dbn.
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Replies (1)
Coricraft Group's replyOfficial
01 Oct 2024, 13:27Dear Brad,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and disappointment you’ve experienced regarding the delivery of your couch. After escalating your concern, we can confirm that your beautiful couch was delivered on the 27th of September.
We deeply regret that your recent experience has not met the high standards you’ve come to expect from Coricraft over the years. We truly value your long-standing loyalty and hope to restore your confidence in us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and disappointment you’ve experienced regarding the delivery of your couch. After escalating your concern, we can confirm that your beautiful couch was delivered on the 27th of September.
We deeply regret that your recent experience has not met the high standards you’ve come to expect from Coricraft over the years. We truly value your long-standing loyalty and hope to restore your confidence in us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply01 Oct 2024, 13:27
Official
Dear Brad,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and disappointment you’ve experienced regarding the delivery of your couch. After escalating your concern, we can confirm that your beautiful couch was delivered on the 27th of September.
We deeply regret that your recent experience has not met the high standards you’ve come to expect from Coricraft over the years. We truly value your long-standing loyalty and hope to restore your confidence in us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and disappointment you’ve experienced regarding the delivery of your couch. After escalating your concern, we can confirm that your beautiful couch was delivered on the 27th of September.
We deeply regret that your recent experience has not met the high standards you’ve come to expect from Coricraft over the years. We truly value your long-standing loyalty and hope to restore your confidence in us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team