SM
Sabatha M
1 reviews | Active since Feb 2014
31 Jan 2020, 15:51
Shocking service at Coricraft!
I ordered furniture from Coricraft in November 2019. I was promised that the furniture would be delivered within 4-6 weeks, even taking the December holidays into account. Every time I enquire about my furniture, I am given a new story and a new delivery date. The value of my furniture is over R 98 000 and I'm treated like this? I've called three times today. I was kept on hold for 30 minutes, and the cut off twice!
I will never do business with this company again. All I want right now is my money back so I can go somewhere else.
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Coricraft Group's replyOfficial
28 Feb 2020, 08:14Dear Sabatha M,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:14
Official
Dear Sabatha M,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***