CS
Chris S

1 reviews | Active since May 2016

01 Jun 2016, 09:20

SHOCKING SERVICE AND WORKMANSHIP

<p>SHOCKING SERVICE: CORICRAFT</p> <p> </p> <p>2 x 2 LODGE couches plus 2 x 2 TITANIC couches was ordered (and paid on 11 January 2016) from Port Elizabeth Branch.</p> <p> </p> <p>First delivery on 7 March 2016 - poor workmanship. Photographs were taken and apology e-mail from Coricraft.</p> <p> </p> <p>Second (replacement) delivery on 12 April 2016 - very poor workmanship. Photographs were taken and apology e-mail from Coricraft.</p> <p> </p> <p>Third (replacement) delivery on 11 May 2016. Coricraft undertook that Branch Manager will be present with this delivery for quality inspection (arrangement confirmed by Coricraft on 9 & 10 May 2016). Port Elizabeth Branch Manager has not turned up and after THREE weeks no contact from Branch Manger or Coricraft about quality inspection was made!</p> <p> </p> <p>Third replacement coaches again were again unsatisfactory, because of untidy finishing, uneven size cushions, cushion covers too big and therefore loose and untidy.</p> <p> </p>

0
Replies (1)
Coricraft Group
Coricraft Group's reply01 Jun 2016, 18:36
Official

Please accept our sincere apology for the poor service and quality you have received from us. We will be in contact with you to resolve.

Kind regards,

Olga de Pinho

Quality Manager

011 61 8700

***