Shocking service

We purchased a leather couch from Coricraft Cresta and the salesman Mark assisted us. When they delivered our couch they damaged the outside light at our property. I notified Mark od this and sent pics on the 01/08/2015 of the damages and he refered our complaint to the manager at the time who request a indication of the replacement costs for the damaged light which I sent on the 07/08/2015. Since then I have called several times and spoke to Mark who had escalated our complaint to the new manager Paul who I have called on several occasions but to date I haven't had any response or contact from him.<br> <br> I find the service laughable as I have been back to see Paul but again he was unavailable where upon I left a message with Mark asking him to contact me urgently but again no response.<br> <br> I would like this to be sorted out asap.<br> <br>