SHOCKING SERVICE!!!!

We have purchased many items from Coricraft over the years and have always been very pleased with the service - until now! We ordered a couch weeks ago, were told to expect a lead time of 6 - 8 weeks, ok, so we can live with that, however were never kept informed as to the progress, when we eventually followed up, they told us delivery was expected a couple of weeks ago, well, let me tell you with great disappointment still nothing has arrived. We have excuses anything from the truck with hi-jacked, to they were not happy with the quality from the factory, to not having a truck to deliver. But hey - pay your balance purchase price and we'll deliver - well that was done, and guess what we still no delivery. I cannot believe that a group the size of Coricraft cannot hire in a vehicle for a customer that they have disappointed over and over and over again.