Shocking quality and service

Ordered a corner suite from Coricraft last year May. We received our set end of August which was poor quality. Coricraft sent an assessor out who confirmed the set was incorrectly built and needed to be lifted for repairs. The set was collected and Coricraft informed us 4 days later that the set was so defective they couldn't repair it and will make a new set for us. They returned the defective set to us so at least have something to sit on while we wait another 3 months for our new set. We received the replacement set first week in Dec and noticed this set also doesn't look right. Coricraft then set the assessor out again who confirmed again that the second set was also poorly / incorrectly built. Above that we did a scotchgard test with the assessor to confirm that the set wasn't even properly scothgarded (water went straight through). The assessor confirmed that Coricraft will let us know they way forward before end of the year, this was on the 7th of Dec. On the 29th of Dec we received feedback (after we had to ask) informing us that they want to collect the second set for repairs. We refused and asked for a refund or the option of an alternative set (not waiting a third time for a badly built set). Since then we've tried to make contact twice and through their social media page, ZERO feedback. This is hands down the worst service I've ever experienced...