Shocking quality and Even worse service

I ordered a leather lounge suite from the Clearwater store - instore service while making a purchase is fantastic - thereafter SHOCKING!!!!! The couches were delivered, and when unwrapping them I noticed various scratches on the leather, burn marks, the cushioning of the arms rests is uneven, the three seater cushions do not line up and they looked 2nd hand. Scratches on the feet of the couch, the list goes on. Whilst I understand with genuine leather there will be some marks - the scratches and burns I am referring to are not natural markings and are not acceptable for what should be "new" couches. I immediately logged a call with "***" not once, not twice but numerous times - no one got back to me, I did a live chat on their web page, no one responded, I chatted via whats app - no one responded, I called the call center, only to have my calls dropped, unanswered and even told they cant help I must call the store... which in this case was ignoring my emails too. A week and a half later, I get a call from Coricraft to ask if they can send an assessor through in a weeks time (how many defective furniture is coricraft selling that the assessor can only come through in a weeks time, cause they are extremely busy) I am sorry - what does the assessor need to assess? These couches are brand new (supposedly) its not like I have had them for a couple of weeks, months and something has gone wrong and now I'm complaining, it was delivered and immediately a complaint was sent through. This is unacceptable service