CB
Courtney B
1 reviews | Active since Nov 2022
23 Nov 2022, 07:36
Shocking online service
I am receiving terrible service from ordering items online. The order was made on 23 October, and still haven’t received despite numerous follow ups. Emails get ignored. Social media gets ignored. Even went in store and they couldn’t give me an update??? Absolutely shocking that Coricraft can function like this.
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Coricraft Group's replyOfficial
30 Nov 2022, 13:04Dear Courtney B,
We appreciate you taking the time to share your online shopping experience with us.
We are so sorry for the delay with your order this is completely unacceptable. We have made changes in our process so that this type of delay doesn’t happen in future.
Our call centre will call you shortly to book your delivery.
Our new lamp and candle holder are going to look lovely in your home.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply30 Nov 2022, 13:04
Official
Dear Courtney B,
We appreciate you taking the time to share your online shopping experience with us.
We are so sorry for the delay with your order this is completely unacceptable. We have made changes in our process so that this type of delay doesn’t happen in future.
Our call centre will call you shortly to book your delivery.
Our new lamp and candle holder are going to look lovely in your home.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team