Shocking Incompetence

<p>On 28 March this year we purchased a lounge suite, queen size bed and a mattress from Coricraft Kramerville. We paid cash - a R29000,00 purchase. The bed and mattress as in stock. When I called to confirm delivery, there was suddenly no mattress and had to be ordered. Two week delay. Eventually the mattress arrives, and when I called again to confirm delivery I was told the base is damaged and there have to have a new one made. This will take six to eight weeks. Three weeks later, the bed will finally be delivered. Alas, the day before delivery they have no proof that we had paid for the purchases so they cannot deliver. After numerous phone calls, without any calls being returned ..... Sorry, it was a system error, payment has been confirmed. We will wait and see if the bed will now be delivered as promised. The service during this whole period was shocking, no apology for any of the delays, poor communication. There is no way that we will ever buy from Coricraft again, and will not recommend them to any of our friends.</p>