SHOCKING FINANCE AND CUSTOMER CARE

Absolute shocking "customer service". No finance department to speak to, they must be ghosts somewhere in the cyber rhealm. Bought a R3819.00 rug online, after no reply on when i would receive it, I phone the customer care line only to be told it's out of stock and will be delivered about two months later. I cancel the order and request a refund. They refund me R1078.00 - I paid R3819.00. I have been strugglling for over two weeks with back and forth e-mails to the info@coricraft e-mail address. How on earth can they do business like this? No one wants to give me a financial department telephone number to contact and if I e-mail them a new customer service representative takes the case. I have even gone as far as scan in documents with red pen descriptions as to what happened. Still they don't understand. How difficult is R3819.00-R1078.00 = R2741.00 ????