Shocking customer service

I purchased a couch at the Springfield branch in September. I was called two weeks later to say my order should be done by early November. I hadn't heard back from anyone after the first week in November. I called in and was told that there seems to be a delay, they will find out more and get back to me. Which they never did. I waited a few days and called back for an update and the same thing happened. I've been told my order will leave the warehouse on a specific Friday, I wait until the next week and nothing. Only to find out it hadn't left the warehouse on the Friday at all. I am appalled by the service received from what I thought was a reputable company. The customer service is terrible and disappointing. Really unhelpful and don't seem to care about the customer.