1 reviews | Active since May 2019
Shocking customer service and delivery
Coricraft I am completely disgusted by your customer service! Ordered and paid for couch in full 4 weeks ago! After following up 3 times on when my couch will be ready I was told you had run out of fabric and I would only receive my couch end July! Your sales team **** to me every time I phoned and Just pushed the delivery date out. When I called yesterday they told me delivery would be 20th May. only after doing some digging did the truth come out and I was told you have in fact run out of fabric and I will only be receiving my order end July. I want to know why you left it an ENTIRE MONTH to notify a customer who has paid in full that the fabric was finished! Why was I not notified sooner and what you are going to do to rectify this matter and get my order completed
Thank you for your comment, We apologise for the poor communication, This fabric was delayed due to unforeseen circumstances but we should have kept you updated throughout the process. We will contact you to discuss a way forward .
Kind regards,
Olga de Pinho
Customer Experience Manager
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Thank you for your comment, We apologise for the poor communication, This fabric was delayed due to unforeseen circumstances but we should have kept you updated throughout the process. We will contact you to discuss a way forward .
Kind regards,
Olga de Pinho
Customer Experience Manager
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