Shocking customer service

I ordered a rug and cushions from Coricraft online, and it took OVER 3 weeks to be delivered, thought it would be easier to collect from their store, but they said it would be the same amount of time for the waiting period. Do not bother with their customer care, as they are not in the least bit willing to assist.

I purchased 4 cushions, but only needed 2 after all, as the area is too small for so many. It was past the 30 day return period, and even though the cushions are still in their sealed packaging (clearly unused), they would not budge. Surely you can assess and make an exception to the rule, especially considering how much has been spent by us in your stores over the past 2 years. My case was closed without me even being able to respond, they are truly not cared about after sales, as this is not the first time customer care has been this apathetic. The only person involved who was friendly and willing to try was Travis from the PE store. Hopefully online can take some tips/training from him.