SHOCKING CUSTOMER SERVICE

Never have I experienced such shocking customer service.

I ordered a sofa on 14 November on the Black Friday sale. The initial delivery date was within 5 weeks (the week before Christmas). I checked up on my order a few weeks after purchasing (and paying in FULL) just to check that everything is in order and received news that the fabric is delayed and I have to wait until 17 January. This is already absurd, but I let it slide.

I waited a while and checked up again, and received news that the date is now 17-24 January "if there are no delays." What does this mean? Why did no one tell me this? Why do I have to repeatedly ASK? The replies via email are also extremely vague and it is as if they do not want to give a clear yes or no.

Yesterday I messaged the company on Instagram, after seeing an advert that they are already running another sale on the same couch in the same fabric! Then I was told my sofa would be with me by the END OF THE MONTH. Ridiculous. Where does this date come from now?

My blood is boiling. I will never ever order from Coricraft again.

WHERE IS MY SOFA?!