Shocked and appalled

It pains me to write this, but after many months of struggling... here I am.

I bought a coricraft couch in November 2023, I was told the factory was closed for manufacturing orders for the year, no problem, understood. So would get my couch February 2024 sometime, again no problem.

Delivery finally happened 6 February and had to arrange someone to accept the delivery as they do not accommodate people who work...clearly... after several further interactions getting the same one-sided our time or the highway feedback.

I inspected the couch the night I got home, and was shocked to find that the centre seat was of a much softer foam than the other 2 seats. I reported this immediately the following day to the person at my local Coricraft where i purchased the couch and sent pics etc.

She said that she will report it, which she did, and the outcome was that a Coricraft assessor would come to have a look at the couch and the several other issues i saw, again no problem.

I have a Massive problem with Coricraft who sells couches at relatively high prices, but lets a couch out of its warehouse having one seat cushion of a complete different density foam than the other 2 seats .. and here my painful journey started with a company who has clearly gotten very big and forgotten the people who got them there supporting them all these years.

This is not the 1st Coricraft couch or goods i have bought, but after this painful journey I'm not sure if i would purchase anything further from them, especially reading the reports on Hello peter and the cut and paste responses.

I was happy to pay the price of the couch as you expect top quality and the best service from such a giant many years in the industry.

The assessor made an appointment with me, again, needed to accommodate to their timing, and as an employee needed to arrange time off work to meet with him... Coricrafts error, my inconvenience.

So he came out 19 March, already some 40 days after delivery.

He inspected the couch and was very knowledgeable, he said the other issues were due to transport and that the foam would bounce back, I accepted his explanations for the other issues, but he was not sure how a couch was made and sent out with 1 seat being a completely softer foam.

He would report this and they would make my replacement foam inners... shouldn't take too long and he would personally bring them and install it....

After several comms backward and forward between myself and the person at my local store as well as the warehous, I eventually had enough and on the 24th of May asked what is going on? And was told as every time before, they will follow up? This has now been months and months and was sent from this person to that person, called the warehouse too many times and each time taking long on the phone to even identify my order....

Long story short, lets forward to today, 2 July, absolutely shocking coricaraft, on a faulty delivery delivered on 6 February, after soooooo many calls, WA, more and more calls and attitude from your warehouse as i work and can't accept delivery on your timing, as I called and advised I cannot make 10am as i work, they pitch up at 10am today and called me. I advised I am at work as called and discussed with the warehouse 3 times, and the delivery team (not the assessor as advised by himself in March) would contact me back shorty to advise if they will still be delivering later today as per my several efforts and having to call again and again for the same thing.

No response after a couple hours so i call the warehouse again for the i can't even remember how many times now, and get even more attitude as they cannot tell me what time they can come back today to deliver my replacement foams. Eventually the lady hung up the phone on me and called back after several minutes advising they are on their way but she cannot tell me a time frame of how long they will take, not even a guide? In 2024 you cannot assist me with an approximate time but know they are on their way back?!? So i wait...

They arrived shortly after the call, they removed the slip covers and caused some damage to the delicate inner layer covering the foam as they are pretty tight. I inspected the foam only to find out that the foam was the exact same lightweight low density foam as per the incorrect middle seat that they initially delivered on 6 February.

All of this was after sending out the assessor, who said the centre seat should have been a higher density foam as the other 2 seats, after taking my centre seat to the Coricraft shop and all of the friendly team there agreed this foam was not correct and too soft and begged and pleeded with them to insure i get the correct foam inner back, after calls and calls and months and months of waiting..... I am now exactly where i was on the 6th of February with a couch with 1 incorrect foam inner, now with some damage to the delicate inner covers covering the foam... and who knows how long now.....

Coricraft, I am truly appalled and shocked at the level of service from your warehouse, and I just cannot believe all that has transpired over these many many months. I truly am a disappointed and shocked customer.

And now i will receive a heartless copy and paste reply as you have sent to all of the other people complaining on this platform.

You really need to look inside your warehouse etc as there are serious issues.

All of your sales people, assessor etc have been super friendly .. but your warehouse has dropped the ball and sadly so too has Coricraft.