Shameful and Embarrassing Customer service, sales people who lie! Coricraft not to be trusted

Coricraft Vanderbijl Park in Vaal Mall has no sense of customer service, is rude and completely ***********. The Coricraft Group should be embarrassed, is this the kind of service that consumers should expect? I paid cash on Saturday 29 October 2022 for a couch including scotch guard & delivery. I clearly indicated that the day bed needs to be on the left side of the couch several times. The sales person, Thabo, assured that he understood and had stock. I have donated all my couches and chairs to The Salvation Army to coincide with the delivery. When the Coricraft couch arrived they had sent the wrong couch, when I enquired, Thabo **** to the branch about my indication of where I required the day bed. My mother was with me at the time and I am certain that store camera footage will my indication of where the "L" shape should go. When I spoke to them they were extremely rude and put the phone down on me, insisting I wait 6 + weeks for another couch even though I had explained I did not have one because I had donated it. I was told I needed to return the couch immediately instead of utalise it as an interim seating area. I was told that I would have to pay yet again for delivery. I also explained that I need the couches as soon as possible as I will be out of the country in 6 weeks, they said they cannot help the back log and may get back to me by next week Tuesday. I tried calling Head office several times only to reach voice mail, then be put through to Olga De Pino who did not answer. I then called again and Molly answered, she advised that Cindy or Claudette would authorise interim couches to be delivered, I am still awaiting their call. This is completely unacceptable and down right alarming! This is an error completely on Coricrafts side yet absolutely no accountability nor responsibility is being taken by either the Coricraft Group or the Vaal Mall branch! A month and a half without seating in a paid customers home is unacceptable, I expect interim couches be delivered and that my order be highly prioritised. The store manager, at Coricraft Vaal Mall, Michelle, would not even come to the phone and has also yet to call me back. But taking R20 000 from a person and giving them absolutely nothing in return seems to the way that Coricraft now does business. Let's not forget asking for more money for another delivery for their mistakes.