Service with a SMILE

I bought a couch from Coricraft in June 2015. After 3 months, I noticed the foam was losing shape. <br> <br> I contacted Garth at Coricraft and within a few hours / or day or two, I had assessors come and evaluate my concern. I was told that indeed they could identify my complaint and would have the foam replaced. The first replacement did not go very well, however, understandable under the circumstances and the time of year. <br> <br> I then called management and Craig Bell personally came out to see my new concern. He promised to have the foam re-cut and reinstalled in the new year (at the factory this time). <br> <br> Coricraft uplifted my couch and left me with a brand new couch in the meantime. They stuck to their timeline, and the service I received was impeccable. Thank you Coricraft, you have really proved your excellent customer service and care!!!