1 reviews | Active since Nov 2018
Service that is “Not made for Anyone”
Disgusting Service
In this economic climate, retailers should tread carefully with customer service. Especially retailers like this.
Dear CEO of Coricraft, I would just like to remind you that your product is a want not a need. As such your staff should go out of their way to give customers the very best service.
I bought a couch on the 29 July 2019, paid in cash and never heard from you guys again.
I then had to make several phone calls to track the progress of my order.
Whenever you do speak to someone they promise to phone you back, and of course this never happens. Appalling.
Only to have deliver finally arranged and get told that they have to charge me another fee as the couch has to be hoisted and they can not do it right now.
Since moving into my apartment there have been larger items of furniture delivered with no problem.
I just had the absolute worst customer experience. And I would implore anyone thinking of doing business with Coricraft to think again.
I apologise for the lack of feedback and service, this is not the type of service we want our customers to experience.
Our couches are very generously proportioned and we do ask that you measure your entry way as well as all the access passages in order to make certain that your product will fit in. We offer a hoisting service for when products don’t go through the normal way but this has to be arranged with our call centre, there is a wait unfortunately as we only have one vehicle that does this .
What I can do for you is waive the hoisting charge if you are willing to wait for the next available date?
Kind regards,
Olga de Pinho
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I apologise for the lack of feedback and service, this is not the type of service we want our customers to experience.
Our couches are very generously proportioned and we do ask that you measure your entry way as well as all the access passages in order to make certain that your product will fit in. We offer a hoisting service for when products don’t go through the normal way but this has to be arranged with our call centre, there is a wait unfortunately as we only have one vehicle that does this .
What I can do for you is waive the hoisting charge if you are willing to wait for the next available date?
Kind regards,
Olga de Pinho
***