Service Delivery DESPICABLE!!

<p>To whom it may concern,</p> <p> </p> <p>I have been experiencing the most terrible service in order to get my couch delivered to my unit in Brakenfell.</p> <p>When I placed the order for my couch I was told it was going to take 4-6 weeks inorder to manufactor he couch. Then to my surpirse it only took a week! This was fabulous news and I was over the moon with this. Kyle from reception phoned me and kindly told me that if I wanted to get the couch delivered before the close of the week he suggested I go into the store to pay for the remaining amount instead of an EFT as it will take two days to clear. That was the 20/04/16. I went into the store at 14.30 that day to learn that the Thrusday bookings were unfortunately full but the Friday & Sa****ay were available. Dominic took my payment and promised to get someone to phone me the next morning to arrange the delivery on Friday. Thrusday came and I did not recieve a phone call and Friday came and I had yet to recieve a confirmation and I decide to contact the store at 16.00 that afternoon to confirm my delivery upon the Sa****ay. Kyle unfortunatly said that the bookings were all full for the Sa****ay. He kindly tried to make arrangement with a company to come through on the Sa****ay, but unfortuantly this involved paper work which I could not do at 16.30 on a Friday afternoon. I told Kyle that we can book it for the following week of the 25/04/2016. The folowing booking was made with the incorrect party and unfortunately I was not available until the Thrusday to collect the couch and due to the public holiday they could not deliver on the Wednesday when someone was at the house. I then had to cancel that booking and re-arranged everything for the Thrusday ( 28/04/2016).Again I supp**** him with my details for the delivery and again the incorrect number was contacted. When the truck arrived outside my complex they caused a traffic jam and made a lot of residents upset as they could not get hold of me to get in as they were phoning the incorrect number. Once they were in they unloaded the couch and now could not make it up the stairwell as it was too small. I was extremely upset at this as it had taken two weeks to get the couch here. The delivery men were astonshingly rude and told me that I would need a two seater couch! At this point I lost my marables good and proper! I went into the store and spoke to the manager Ian and asked him How can you tell me that you will deliver the couch after backs and forwards for two weeks and not once ask the client if the couch is actually going to fit up the stairs. And how was I actually supposed to know it wasnt going to fit as my hubby moved the beds in when I was still in JHB. Ian very kindly said that now I would have to pay for the hoisting company to hoist the couch up over the balcony! I was not asmussed in the slightest! I then waited for Ian to contact me back, which he did however I was unable to answer the call on the 29/05. Over the long weekend Monday 02/05/16 My hubby and I went into the store to see if we should order a two seater couch instead. unfortunately we discovered that the two seater would not fit up the stairwell either. Kyle was there and confirmed that he would get his manager to phone the next day to confirm. The next phone call I had was on the 06/05 to make arrnagements for the delivery and the hoisting company from Kyle. Unfortunately I was starting a new job on the 09/05 and was unaware as to what time I would be available during the week to accept the delivery. I confirmed with Kyle that it was better then to book both the hoisting company and the delivery on the Sa****ay 14/05 and give both of them a weeks notice. On the Friday I excepted a phone call for confirmation but never recieved that. I asked my Hubby to phone and confirm that the delivery would take place as I was out of reach until Sa****ay at 18.00. My hubby said he had spoken to Dominic and confirmed with her that the delivery would take place at 16.45/17.00 on Sa****ay Afternoon. I got home at 17.30 and the couch had not been delivered at ALL! Furious now!! I then recieved a phone call on the Monday at 09.00am from the head office to politely ask when we can get the couch delivered I told her Sa****ay was the arrangement made. Shocked and astonished she said she will found out what went wrong and get back to me..... I am still waiting for the phone call.</p> <p> </p> <p>Quite frankly if I wasnt so inlove with my couch I would have taken my business else where a long time ago.Some people have commented that it this because this is Cape Town, unfortunately I do not feel like this is a good enough reason. I feel I am entiled to a FULL REFUND of my R9000.00 couch and still have my couch put in my lounge by the end of this week. The bloodly battle of the delivery has taken longer than they said it would to make the couch!! </p>