Service Bad, quality of product poor

<p>An issue carrying on for months now:-</p> <p>Bought a set of couches on a 6 month ïnterest Free account". Not explained properly to me, was told as long as balance paid of in 6 months, no problem.......really? thats where issues started:</p> <p>Contacted Coricraft on numerous occassions, has couched replaced, new couches also not happy with, account still not closed, wanting me to pay fo their "dragging of feet"</p> <p>Numerous emails on record!</p> <p>I finally received statements and had a chance to do the recon.<br />I NEED you to please give the following your urgent attention & feedback to me:-</p> <p>Breakdown of Account again!</p> <p>December 2015:-<br />Purchase: 14 540.00<br />Fees 144.00<br />Ins & Other 30.00<br />Closing Balance 14 714.00</p> <p>January 2016:-<br />Payment : 1 000.00<br />Fees 44.00<br />Ins & Other 30.00<br />Closing Balance 13 788.00</p> <p>Febuary 2016:-<br />Payment : 5 000.00<br />Fees 44.00<br />Ins & Other 30.00<br />Interest 104.88<br />Collection Fees 21.88<br />Closing Balance 8 988.76</p> <p>1st Discrepancy: As previously explained, the account was not explained to me properly. The consultant that sold this to me, said that it is a 6 month interest free account, so, you DON'T have to pay monthly as long as the account is paid within the 6 month period! So, I am not to be blamed for your staff misinforming the client?<br />As you will notice, I paid an amount of R5 000.00 during this statement cycle, so, if it was explained to me, I would have paid the installment due?????</p> <p>I am not liable for this amount of R126.76!</p> <p>PLEASE HAVE IT REVERSED</p> <p><br />March 2016:-<br />Payment : 3 000.00<br />Fees, Ins & Other 72.00<br />Closing Balance 6 060.76</p> <p><br />April 2016:-<br />Payment : 3 000.00<br />Fees, Ins & Other 60.00<br />Closing Balance 3 120.76</p> <p>during this time, the couches were replaced and delivered on 27 April 2016. I specifically asked that the account be settled and closed asap by yourselves, this was clearly not done!</p> <p><br />2-3 weeks after receipt of couches, I received an e-mail from you advising that there was a form to be signed. Why was this not given to me when I was in the store and the arrangements for replacement was being made? I do not have the time / money to be driving up & down to Coricraft whenever it is felt that I needed to</p> <p><br />May 2016:-<br />Payment : 3 000.00<br />Fees, Ins & Other 73.00<br />Closing Balance 3 193.76</p> <p>Increase in Admin fees? I had no advice that this would be happening?</p> <p>June 2016:-<br />CREDIT FROM CORICRAAFT : 3 000.00<br />Fees, Ins & Other 61.00<br />Interest 34.98<br />Collection Fee 26.22<br />Closing Balance 315.96</p> <p>(REALLY????? Couches delivered end of April - a month for a credit to be passed?)<br />2nd Discrepancy:This account was supposed to have been closed by now, instead I am slapped with more penalties?????<br />I find this unacceptable and would like to have this account credted with these discrepancies... value of which is R183.96</p> <p>I, even though I feel should not be, will be paying the difference of R132.00 before 12 July 2016.</p> <p>I am very unhappy about the way I as the client was shunted and charged for things that were not my doing.....As you can see, the account (payments) from my side, was handled very professionally & I really do not think that all this inconvenience was worth it.</p> <p>This is not the service that I expected from such a reputable company.</p> <p>I would PLEASE like to have a response ASAP</p> <p>Kind Regards</p> <p> </p> <p>AFTER all the issues, I get a sms saying that "...as a gesture of goodwill, all fees were reversed and there's still a ablance of R217.13"???????????????</p>