*********** service and lack of customer empathy

This incompetence level of service we've received so far has been truly shocking! I purchased a few items on Sunday evening which I was happy to take home, except for a pair of Riley dining chairs which had to be ordered and delivered the following Thursday, which is the store's only delivery day.

The following day, on a Monday morning we received an email confirming the order. We then called to confirm indeed we were going to receive our chairs on Thursday, only to find out that the salesperson (Lazola) neglected to put our order on the next delivery for Thursday, of which this was picked up by the manager Zanele. I had requested Zanele to call me which she never bothered to do.

The next day, on a Tuesday, we spoke to Eunice, who had to confirm from a long list of items to be delivered on Thursday. She offered to call us back, which indeed she called back and confirmed the dining chairs would be delivered on Thursday.

This evening (Thursday), which we had anticipated would be our day to collect our chairs, only to be told the items were not delivered. The salesperson and manager both say "they saw chairs being delivered today and assumed ours were part of them" and the manager also says "the store did mentioned they forgot two chairs", but why she did not bother to have us updated, I wonder ? What's frustrating is only the salesperson apologised for this mess up, the store manager (whom I neglected to confirm the name), just kept quiet and went about her business as if nothing was wrong.

We are now being told they will follow up with the warehouse and the items might be delivered tomorrow (Friday). Who knows ??

We certainly will not be making any purchases that need to be ordered from this Mall of Africa Coricraft store any time soon !

Absolutely poor service, if I could actually reach out to whomever this manager of this store reports to, to articulate my grievances !!