Service and delivery failures

My experience with Coricraft was marked by poor service, inconsistent communication, and serious delivery process failures.

After receiving notification to settle my balance, I made repeated efforts to conclude payment quickly so that delivery could be confirmed the same day. Despite clear urgency and awareness of warehouse cut-off times, there was an avoidable delay of more than an hour in receiving the correct payment link. This delay directly prevented same-day delivery confirmation and set the tone for what followed.

Communication regarding delivery then became inconsistent and often contradictory. Most follow-ups were initiated by me. Promised updates did not materialise, and no delivery window was provided until the morning of delivery itself. When it was finally communicated, the delivery window spanned approximately four hours, which was impractical and of limited use.

On the day of delivery, showroom staff were unable to reach anyone in the warehouse or delivery operation for real-time assistance. Most concerning was receiving a notification confirming that my order had been delivered when it had not, including proof of delivery signed by someone else. This represents a serious procedural and risk failure.

My overall customer experience was stressful, inefficient, and well below expectations.