Serious lack of customer service

I would have given them a 0 but that is not an option. Coricraft East Rand has definitely not been a pleasant experience at all. First when we ordered our couches and coffee table they said it would be 6-8 weeks. Then lockdown happened and we were left in the dark, as all their stores closed and they didn't bother letting customers know anything. Then when their stores reopened at the beginning of level 3, we phoned them to hear what was happening. We were then told the estimated delivery time would be between 10 - 12 weeks. We were very understanding about this since nobody expected the situation with Covid 19. We phoned again after 2 or 3 weeks just to get an update, when the guy told us expected delivery for our order is the last week in June. We then phoned in the last week of June to find out if they have an exact date for us. Then the guy told us no, they won't be delivering in the last week of June, expected completion is the last week of June, so we can expect delivery the first week of July. When that didn't happen we went into the shop and they told us that the reason they haven't delivered yet is because the coffee table we had ordered in March, was discontinued and they have no more stock. Nobody phoned to let us know, we had to go to the shop and ask questions for them to figure this out. The lady then said we could take the one on display in the shop, but didn't even bother to offer us a discount since it has been standing in their shops for months on display. They also told us that if we want to take that one, we will have to transport it ourselves, or pay oor delivery twice, seeing as the couches are coming from the warehouse and the coffee table is at the store. We ended up taking it in our car. They then told us that our couches will be delivered this Saturday (today, 18 July), two weeks after the initial promised delivery date. We received an email yesterday confirming delivery between 12 and 2 today. It is now 17:00 and we still don't have our couches. The worst part is that nobody apologized for the inconvenience, nobody decided to follow up with us at any point, we had to do all the phoning and driving to the store to sort all of this out. I am very disappointed in Coricraft as I thought they had a good reputation, and therefore would have good customer service, but that simply is not the case. I definitely won't be supporting or recommending Coricraft to anyone I know anytime soon. Cannot believe the poor service we received from such an expensive brand.