1 reviews | Active since Nov 2010
Repeated failure to deliver
<p>I ordered a couch and chair om 10 December 2016 and paid the deposit, on the premise that these will be delivered by mid-January. Upon following up repeatedly, the delivery date kept being delayed. After several further phone calls and a visit to the store, I was promised by the manager that it will be delivered first thing on 28 January, upon which I paid the remaining balance. I stressed that I cannot wait for a late delivery on the day as I was expecting guests. Only to be phoned by the workshop representative the next week, insisting that it can not be delivered as arranged. Again some calls to the store and manager, again a promise of early morning delivery, and now I've just receieved an SMS indicating that it will only be delivered late afternoon, which in all likelihood means evening or not at all. I seem to be left with no choice but to cancel the order and demand a refund, and receive my guests without anything to sit on.</p>
We are so sorry that the transporters didn't stick to the requested time slot . Olivia will call you to rebook your delivery should the delivery have been cancelled.
Kind regards,
Olga de Pinho
We are so sorry that the transporters didn't stick to the requested time slot . Olivia will call you to rebook your delivery should the delivery have been cancelled.
Kind regards,
Olga de Pinho
