Rejected request to address quality of furniture received from Coricraft.

I purchased a couch along with other furniture pieces from Coricraft Centurion. The furniture was delivered in August 2021. On receipt, it was noted that the couch had marks that looked unpleasing to the eye and raised concerns of quality. I reported it to the Branch sales consulted of the matter. She assured me the matter will be addressed. After several calls to the branch in January 2022, I was informed after following up on the replacement status, that my request has been rejected as Coricraft does not agree that the couch is of substandard quality. I find this rather concerning and would like to understand why my request was rejected as I believed that Coricraft only sells high-quality furniture. I have in the past purchased a number of furniture with no issues therefore find this unacceptable.