lM
lodge M
1 reviews | Active since Sept 2015
27 Sept 2015, 08:15
Refuse to refund couch
I purchased a couch on august 2014 to the value of R32 995.00 this was delivered on november 2014.On delivery l realised some dissatisfactory elements about the couch which l noted on the delivery note.This query was not attended to up until l took it upon myself to rectify the defects on the couch.They ultimately responded on august 2015 where they came to pick up cushions for restuffing cause they were poorly stuffed and their colour was not consistent.They were returned in a worse condition than before
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Coricraft Group's replyOfficial
27 Sept 2015, 19:30Hello lmatlhage@,
We have assessed your couch and the markings that you are not happy with are natural markings. Marks of the leathers natural origin.
We did find that your filling has not been maintained according to the instructions. We will refresh your cushions and return the couch to you .
We will not be refunding you as you have used this couch for over a year all damages or discrepancies are to be reported within 48 hours of delivery .
Kind regards,
Olga de Pinho
Quality Manager
***
***
We have assessed your couch and the markings that you are not happy with are natural markings. Marks of the leathers natural origin.
We did find that your filling has not been maintained according to the instructions. We will refresh your cushions and return the couch to you .
We will not be refunding you as you have used this couch for over a year all damages or discrepancies are to be reported within 48 hours of delivery .
Kind regards,
Olga de Pinho
Quality Manager
***
***
Best regards,
Coricraft Group's reply27 Sept 2015, 19:30
Official
Hello lmatlhage@,
We have assessed your couch and the markings that you are not happy with are natural markings. Marks of the leathers natural origin.
We did find that your filling has not been maintained according to the instructions. We will refresh your cushions and return the couch to you .
We will not be refunding you as you have used this couch for over a year all damages or discrepancies are to be reported within 48 hours of delivery .
Kind regards,
Olga de Pinho
Quality Manager
***
***
We have assessed your couch and the markings that you are not happy with are natural markings. Marks of the leathers natural origin.
We did find that your filling has not been maintained according to the instructions. We will refresh your cushions and return the couch to you .
We will not be refunding you as you have used this couch for over a year all damages or discrepancies are to be reported within 48 hours of delivery .
Kind regards,
Olga de Pinho
Quality Manager
***
***
Best regards,