Refusal to process my refund

<p>I bought a 3 seater couch atcoricraft centurion in December 2016, i later made an exchange and went for a two seater rather after I had already paid for the 3 seater. I also paid for the couch to be hoistered. On the 3rd of January 2017 the 2 seater couch was delivered and no hoistering was needed as it fit normally. Since that time I have requested a refund of the difference between the amount differnce between the three seater and two seater and the hoisterning amount. Overall this amounts to R2500 that i need to be refunded. It is now the 3rd of March and I am still going back and forth with the store manager and regional manager and it seems they just could not be bothered about refunding me my money. I get blatantly ignored and and am now fed up. This is day light robery as this is my own money that they just refuse to return back to me!!!! Its clear that Coricraft only cares about customers when they are making sales from them baut once that is done you are ignored as if you dont exist. I regret the day I decided to enter that store!!</p>