NJ
Natasha J

1 reviews | Active since Feb 2017

23 Feb 2017, 17:40

Refund still due to me after a month

<p>Hi purchased a bed from Corricraft at Foresthill, Centurion, on the 19th of Jan. On the same day, (half an hour later actually), I went back to Corricraft and asked for a refund as I'd purchased a better bed from House and Home which was next door. The sales staff obliged, and I filled in all the necessary refund documents, and was told that the refund would take 7 working days.</p> <p> </p> <p>3 weeks after the purchase, I still hadn't received my money back. I called the branch and spoke to a lady (as the gentleman that assisted me originally was out). I explained the whole story, and she said she'll investigate and call me back. An hour later, she called me back saying my credit card number was an issue, and she was going to take it up with finance, and let me know.</p> <p> </p> <p>She never called me back.</p> <p> </p> <p>I escalated to Corricraft Complaints, and spoke to a team leader. She told me the same thing about the cc number, and she said the payment was however authorised for the next day. I told her I wanted more than just my money back as they'd earned interest on my money, and I was out of pocket on my credit card for about R6000, I wanted interest as well. She said she would put the request through with finance and she would let me know. I specifically asked her if I'd need to call back and she said "no, I will call you"</p> <p> </p> <p>To date, nothing!! No phone call from anyone, and no money has been refunded to me!</p> <p> </p> <p>This is far beyond pathethic. We are now talking about over a month, and my money still hasnt been refunded!! Will something now be done, cos I've taken this option of Hellopeter???? I wonder! </p>

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Replies (1)
Coricraft Group
Coricraft Group's reply24 Feb 2017, 13:21
Official

We are terribly sorry for the inconvenience , We have some incorrect information on yoir refund application which has stalled the process. Please could you send me your banking details via email to *** and i will ask our finance department to pay your refund as soon as possible.

Kind Regards,

Olga de Pinho