Refund request

This is the email that I sent to Coricraft Montana on the 16/06/25.

Greetings. I request that I get a refund. I bought a couch on Monday(14/07/25). Today, Wednesday(16/07/25) I received a call from the store and I was told that the couch was delivered(15:07/25) and I did not answer the phone therefore the couch was returned back to the Store. I was not called prior the delivery for them to know if I will be available. How do they still deliver when the phone was not answered? I was then told that if I want it delivered I need to pay for a transport fee again and I declined and told them that I would rather find my own transport. I later called and asked for a refund but I was taken from pillar to post and that they will charge me 10% and a transport fee. May I be assisted so that I can be fully be refunded. Thank you.