JV
Justine V

1 reviews | Active since Jan 2016

03 Oct 2016, 14:21

Refund due

<p>I signed a refund form in the Mall of Africa branch on 16 September 2016. A refund form had to be completed as my refund was greater than the allowable instore limit of R1 500.00 for refunds. I was informed that the refund could take up to 7 days before it will be processed. I am still waiting for my refund.</p> <p> </p> <p>I have phoned head office JHB on numerous occasions and have been told that someone will get back to me. No one ever does. How long do i have to wait to get my money back?</p> <p> </p>

0
Replies (2)
Coricraft Group
Coricraft Group's reply03 Oct 2016, 15:06
Official

We apologise for the lengthy wait for your refund . We will ensure that it is on the next payment run.

We will forward you the proof of payment once it has been done.

Kind regards,

Olga de Pinho

JV
Justine V's update05 Oct 2016, 08:44
Reviewer Update

After my post on Monday, i received a call from Coricraft Head office informing me that my refund would be processed the next day. (Tuesday 04/10/2016) I was also promised a proof of payment as soon as it was done.

Im still waiting.