REFUND DELAY

I secured a Kariba Couch in September 2015 and this order was to be delivered to my flat on 01 November 2015. Delivery happened on the 1st but the couch was too big to turn on its way to my door and the delivery guys had to take it back to the warehouse. On the 2nd of November I went to the shop to look for something smaller but could not find anything I liked. I filled in forms for a refund same time because I needed a couch urgently, I was informed that 10% handling fees would be withheld and we calculated how much I was supposed to get back and I gave a go ahead for the refund. Today is the 25th of November 2015, I have been calling the Springfield Branch everyday but only to be given the run around, these are my costs and Coricraft will not pay me. Every time I phone I am told that payment has been made but they refuse to send me a proof of payment and the money does not reflect on my account because payment was not done.<br> <br> Kindly assist with this, It is over 3 weeks and I want my money back in my account asap as I do not owe Coricraft.<br> <br> <br>