Refund

On the 3rd of September I bought an Audrey King Extra Length bed, it was on special as the bed was phasing out and unfortunately it was sold out and I had already made payment so in that regard I was given an Audrey Queen Extra Length bed and I was supposed to be getting a refund aswell cos I played extra. I enquired about the refund and I was sent a form to complete via email. I completed the form and sent it, got a reply that the payment is approved and the payment will be made plus minus 3 days. Guess what it's the 18th of October and I haven't even received any refund, I always chat with the coricraft lady name Mokgadi Mohale and shame she always say the payment is approved, she will send me POP to show that it is approved but I haven't even received that POP still. I am not sure what to call this kind of treatment honestly and I have been so patient but just decided to write a review of how poor the service we receiving from coricraft is. I might not receive my refund but at least I would have told people how poor your customer service is and I am asking myself how many people are you *****ing money from