Recliner Failure

<p>In 2016 I reported a Broken Recliner that we bought from Corrie Craft in Bellville about 8years ago. I had forgotten about it but approximately a year later I actually picked up the complaint again and sent them an e-mail. in November 2016 they sent out a gentlemen to my house who accessed the recliner and informed me that he will report it and some-one would contact me. No-one contacted me from client services, so in January 2017 I called them and got the name Ian Wolmerans, the showroom manager. He sent me an e-mailon 09/02/2017, that he had given the complaint through to Customer services.</p> <p>In April I again sent an e-mail and on 26/04/2017, he again apologized that Customer Services hd not contacted me. He asked me for paperwork , which I did not have. But they found the paperwork where my wife bought the couches. Which they said to my wife they could not find it...the first time she asked.</p> <p>On the 8thMay 2017 het answered my e-mail saying that he had been out of office, and if some-one had been in touch with me? </p> <p>I informed him that Rochelle had called me and she would call back the next day. She called me and informed me that the recliner is from Alpine and because Corrie Craft does not carry spares, they will ask them for a quote to repair it and let me know.</p> <p>on 05/06/2017 Ian Wolmerans sent me an e-mail stating that Rochelle had contacted Alpine for a quote. </p> <p>I have just sent them an e=mail in which I stated how pathetic their service is if they cannot get a quote in nearly two weeks. How long are they going to take to have it repaire. Really bad service.</p>