HM
Hasiena M

1 reviews | Active since Jul 2012

20 May 2017, 12:03

really disgusting service

<p>What started as amazing and communicative online purchase soon turned out to be an ongoing and frustrating purchase. I've ordered a very simple headboard online and was promised delivery in four weeks time - this was on the 6th of April. To date, after numerous calls and promises from their side to call me back and let me know the status of my order I am still no clearer when I can receive my headboard. I have never in all my years of buying online received such a disregard of customer service. I hope that someone reads this and takes the necessary steps to rectify the situation. </p> <p> </p> <p>I do, however, caution anyone else from buying online from this retailer</p>

0
Replies (2)
Coricraft Group
Coricraft Group's reply31 May 2017, 10:47
Official

We apologise for the poor communication. I see that your order has been delivered . Please let me know if you need any further assistance .

Kind regards,

Olga de Pinho

HM
Hasiena M's update31 May 2017, 10:52
Reviewer Update

Hi Olga thank you for responding - yes it was delivered last week - the Cape Town branch is sending out an Assessor as there is a glaring flaw on the product.