Radio silence. Worst customer care ever!

We ordered a Raleigh couch in November 2020, it arrived in Feb 2021. The middle piece was very different to the others and coricraft sent someone ti inspect it. They agreed the piece was not up to an acceptable standard and ordered a new piece. The new piece was delivered in June, however, as soon as they pulled it off of the truck we could see it was the incorrect piece. The guys took the piece back. Since then we have tried to make contact with cori craft via email, phone, facebook and going in store to speak to someone in person. We have spoken to multiple people that have said they would help us and then we hear nothing from them again. It is 11 months later and we still don't have the couch we paid R30,000 for. Coricraft have provided some of the worst customer care and service I have ever come accross and I urge everyone to save yourself the hassle of doing business with them. They are an abysmal excuse of a business.