Quick to take the cash, but slow on the service/product delivery. Bad customer service.

In December we decided to replace the inner cushions of our couches which we had purchased from Coricraft (2016). We went to the Coricraft at Centurion Mall to hear what our option were as we had purchased (3) Santorini 2 seater couches in 2016. After standing in the store for at least 45 minutes we where asked to pay an estimated cost as they could not find the cushions on the system, but would correct the descriptions on the invoice and send us an updated invoice. We where also told they will not be able to deliver before end of December as this was the 16th and the factory had already closed, but delivery will be middle January 2024 as soon as the factory opens. At the end of January I called the store 29/01/24 to find out about the delivery and was informed it has been completed and should be delivered by the Thursday. On the Friday 02/02/24 I called again as nothing was delivered. I was then informed the back cushions where completed but the bottom cushions will only be done on the 5 February. On the 15/02/24 I called again just to be informed they should have told me when I purchased the cushions - it takes 12 to 14 weeks to complete. This was the first I was informed of this and the two previous calls also did not mention any of this. On the 5/3/24 I called again and asked to speak to the manager as I had enough of this run around. She had just taken over and would find out what was going on. From then I heard the truck broke down, then the order had to be redone as the cushion were gone but finally received the cushions 22/3/24. Was not able to open with holidays until the 01/04/24 just to find these cushion are larger than the once we have. I called the store again on the 02/04/24 twice and again on the 03/04/24. I was informed when purchasing I needed to complete a form on which I measured the cushions- no such form or instructions was given at time of purchase - this is the first I heard of this. But when they looked at the order they did have such a form attached, which was funny as I did not give any measurements. This would have been investigated and feedback provided on the 08/04/24. So I am at the end of my rope as no feedback has been provided. I have paid for cushions in December 2023, received incorrect stock four months later an now sit with cushions I cannot use. Nobody seems to want to resolve this problem.